What’s Upcoming in Chatweft?

At Kazma Technology Pvt Ltd, we’re thrilled to introduce Chatweft, your ultimate Chatweft creator platform. Designed to revolutionize how businesses engage with their customers, Chatweft combines state-of-the-art AI technologywith an intuitive interface to help you create smart, efficient Chatwefts tailored to yourunique needs.

User Engagement

Overview

  • Omnichannel Integration
  • Video/Voice Chat Support
  • Voice Recognition & Speech-to-Text
  • Customizable Visual Chat Widgets
  • Seamless Handoff to Human Agents

Advanced AI Capabilities

Overview

  • AI-Powered Analytics Dashboard
  • Sentiment Analysis & Emotion Detection
  • Multi-Language Support
  • Customizable AI Models
  • Self-Learning & Continuous Improvement
  • AI-Driven Customer Segmentation
  • AI-Driven FAQs & Knowledge Base

Seamless Integration

Overview

  • Workflow Automation
  • Integrations with Popular Tools
  • Integration with Payment Gateways
  • Advanced Lead Qualification

Customizable Solutions

Overview

  • Personalized Recommendations Engine
  • Real-Time Collaboration

Features

Omnichannel Integration

Allow businesses to integrate their chatbot across multiple platforms like websites, mobile apps, WhatsApp, Facebook Messenger, Instagram, and even voice assistants (Alexa, Google Assistant).This provides seamless communication across various channels.

Video/Voice Chat Support

Enhance communication with video and voice capabilities for a more personal touch. This can be particularly useful for customer service or consultation-based industries like salons or HR services.

Voice Recognition & Speech-to-Text

Add functionality where the chatbot can seamlessly hand off conversations to human agents if the issue requires complex handling. The chatbot can provide context to the human agent for a smooth transition.

Seamless Handoff to Human Agents

Add functionality where the chatbot can seamlessly hand off conversations to human agents if the issue requires complex handling. The chatbot can provide context to the human agent for a smooth transition.

Customizable Visual Chat Widgets

Offer businesses the ability to customize the design and branding
of the chat widget, ensuring it fits seamlessly with their website
and app’s theme.

AI-Powered Analytics Dashboard

Offer detailed analytics for users to monitor chatbot performance.
Include metrics like response time, user engagement, sentiment analysis, and conversion rates. Provide actionable insights to improve the chatbot's efficiency.

Sentiment Analysis & Emotion Detection

Integrate natural language processing (NLP) to analyze the sentiment behind user queries and respond based on the
user's emotional state (e.g., offering empathy in customer service or recommending products based on mood).

Multi-Language Support

Enable real-time translation to support multiple languages. This would allow businesses to cater to global clients with localized customer experiences.

Customizable AI Models

Offer businesses the option to upload their data and train custom AI models specific to their needs, ensuring the chatbot can learn and improve with their unique data.

AI-Driven Customer Segmentation

Provide tools for customer segmentation based on chatbot interaction patterns. This allows businesses to tailor their services or marketing efforts to different customer segments.

Self-Learning & Continuous Improvement

Implement a self-learning mechanism where the chatbot continuously learns from previous conversations and refines its
responses, improving over time without manual retraining.

AI-Driven FAQs & Knowledge Base

Build a self-service knowledge base where the chatbot can suggest answers from a pre-built FAQ, automatically updating with common queries and
responses.

Workflow Automation

Enable integration with internal workflows such as CRM systems, ERP, and HR management systems (HRMS). Automate tasks like booking appointments, handling HR queries, or managing support tickets.

Advanced Lead Qualification

Add functionality for advanced lead qualification by integrating scoring mechanisms to categorize and prioritize potential clients based on user inputs.

Integration with Payment Gateways

Integrate secure payment gateways (PayPal, Stripe, etc.) within the
chatbot. This can allow users to complete transactions directly in the chat, especially for booking appointments, purchasing subscriptions, or other services.

Integrations with Popular Tools

Provide native integrations with widely-used business tools such as Slack, Salesforce, Microsoft Teams, Shopify, and others to expand the chatbot’s functionality into business workflows.

Personalized Recommendations Engine

Develop AI-driven recommendation systems based on user behavior and preferences, ideal for industries like e-commerce, salons, and gyms. This can help businesses offer personalized services and product recommendations.

Real-Time Collaboration

Enable multiple users or teams within a company to collaborate in real-time on chatbot responses, queries, and workflow automation.

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